How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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01

Organizations’ page

There is practically no such organization that does not procees personal data. No matter what are the activities of an organization, no matter what product is made by a company, in this process it collects, stores and uses information about clients, employees and partners. This gives an organization a status of data controller and accordingly, imposes a certain obligation – before the law as well as before the person whose data it handles. This page contains information and tools that will assist organzations in observing the legislation and protecting personal data.
02

Recommendations

How can we protect our data on the internet? What obligations state bodies have when processing a citizen’s data? Does a doctor have a right to disclose a patient’s data? When is video surveillance illegal and what obligations companies have when they conduct direct marketing? What is GDPR? – answers to these and other questions may be found in recommendations and guidelines. In order to communicate the information contained in the legislation in a plain language, to match it to specific sectors and provide practical advice, the Personal Data Protection Office prepares handbooks on a regular basis.

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03

Personal Data Alphabet

What is personal data? Name, surname and personal number are perhaps the first things that come to one’s mind in response to this question. However, these are only three examples, while we want our citizens to be informed about their data from A to Z. Personal Data Alphabet is an online platform that lists 33 pieces of personal data, describes means of their protection, possible risks and attempts to explain the essence of personal data to the audience in a plain language.

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04

A Guide for Organizations

What is personal data?

Data Controller and Data Processor

Obligations of a Data Controller

Video surveillance

Data Security

Processing Biometric and Genetic Data

Cross-border Data Transfer

Obligation of Electronic Communication Companies to Notify
05

Case Management

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06

Registry of filing system’s catalogue

Any organization that in the process of its activities creates or uses databases comprised of personal data, carries an obligation to maintain a catalouge of filing systems. A catalogue contains structured information about the data collected by the organization, the grounds and timelimits of processing, data security measures and so on. All catalogues are contained within a unified register of the Inspector’s Office where any organization can sign up while any citizen can look up information about the catalogues.

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