How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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Recommendations on the implementation of measures related to the Breach Notification were published

2024-02-10 12:29:18

In the process of implementation of the new law "On Personal Data Protection", the service develops recommendations regarding the so-called guidelines regarding legislative innovations.

The recommendations aim, among other things, by referring to specific practical examples, to analyze the legal provision so that the relevant responsible entities fully understand the essence and scope of the obligations assigned to them.

The mentioned recommendations serve to clarify the norms of the Law of Georgia "On Personal Data Protection", promote the establishment of best practices, it does not represent a legal act, it is of a recommendatory nature and does not give rise to additional rights and obligations.

We share with you the recommendation that the Personal Data Protection Service has developed regarding the implementation of measures related to a breach notification that poses a significant threat to basic human rights and freedoms.

Such a mechanism for systematizing information about incidents and informing about them is a novelty in the Georgian legislation on data protection, and its purpose is to help prevent the expected negative consequences for the rights of data subjects because of illegal processing of personal data.

The guideline is open to suggestions and comments and will be updated periodically.

Please send suggestions and comments to the following e-mail address: Guideline@pdps.ge

See the full recommendation: https://bit.ly/3SUg08g