How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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The Statement of the Personal Data Protection Inspector

2016-07-13 13:44:47

The Personal Data Protection Inspector has launched an inspection of one of the online loan companies on collecting the usernames and passwords of internet banking service users. The inspection started as a result of complaints from the Data Exchange Agency, the Association of Banks of Georgia, and some commercial banks.

Submitting login information of internet banking service on various websites creates high risk of unsanctioned access to financial information, as well as execution of unauthorized operations via internet banking.

For security purposes, the Personal Data Protection Inspector recommends, that online loan clients should review service conditions in detail and analyze those risks which are related to the disclosure of this kind of personal data. Additionally, in case they have already provided any online loan company with internet banking login information, they should immediately change their password.

As this kind of data collection practice could exist in other online loan companies, we call upon citizens and other interested parties to inform us about any incidents.