How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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Citizens’ Complaints on Disclosure of Personal Data by Online Loan and Debt Collection Companies Increased

2016-06-24 13:34:01

Recently, more and more citizens have applied the Personal Data Protection Inspector on the issue of personal data disclosure by online loan and debt collection companies. The complainants stated that mentioned companies disclosed information about their financial liabilities without their consent, to the third parties, such as associates, neighbors, relatives or colleagues.

As a result of dealing with complaints, it was found out that some online loan and debt collection companies disclosed personal data without legal grounds and also violated principles of data processing. Moreover, it was detected that personal data of debtors was disclosed unlawfully to the debt collection companies. As a result it was determined that three companies disclosed personal data in violation of law provisions. The office of the Personal Data Protection Inspector is currently examining five citizen complaints.

The Inspector believed that data controllers have to ensure a fair balance between their legitimate interests and citizens’ privacy rights, because disclosing financial information to third parties endangers their legitimate interests and could prejudice their dignity.

Meanwhile, it was established that contracts between debtors and creditors contains an article about consent to data disclosure, but the text regarding consent is general, ambiguous, and does not provide citizens with clear information about the specific possibilities of data disclosure.