How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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European Parliament Approved the New Data Protection Regulation

2016-05-04 13:13:43

In April 2016, the European Parliament passed the vote for the new EU data protection rules (General Data Protection Regulation (GDPR)) and approved the regulation to replace the existing rules. New EU data protection rules aim the legal norms to come into compliance with the progress of modern technology. The regulations will enter into force in two years. Meantime, the data processor companies have to make their own business processing relevant with the new regulations.

However, new EU data protection rules outline the importance of cyber security as existing standard is rapidly changing alongside with the technological development and encrypting the data has become significant for security.

Due to the frequent facts of illegal access to the data and leakages of information, the companies have to defend the data with encryption so that in case of illegal access to it the content of the data remains illegible.

Moreover, the regulation stipulates that data breaches must be reported to the relevant authorities within 72 hours of discovery if they are likely to jeopardise the rights and freedoms of individuals.

Noteworthy, for breaking the rules the companies will face high fines. The sums of penalties have increased significantly and companies may fine up to 4% of their annual turnover or €20 million EUR which will undoubtedly have a serious impact on a business. For less severe incidents, the fine will be 2% of annual turnover or €10 million EUR.