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Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

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If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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Audio Monitoring System in the PSP Pharmacy Network Will be Cancelled

2016-02-11 12:48:19

Office of the Personal Data Protection Inspector won court case against PSP Pharmacy.

Tbilisi City Court dismissed appeal of LLC PSP Pharmacy and upheld decision of the Inspector of May 20, 2015, regarding imposing fine on PSP Pharmacy, cancellation of the audio recording in the pharmaceutical network and erasing of entire audio recordings.

Court decided that permanent audio surveillance for service improvement purpose is rough interference in private life of employees as well as customers. Besides, it was possible to achieve mentioned goal by other means not leading to disproportionate processing of personal data. For example, mysterious customer, claim forms for customers which were already available in the pharmacies.

Court mentioned that company could not prove necessity of such amount of data processing and could not explain why its own interest overrides the interest of protection of human rights and freedoms.

Court said that the decision of the Inspector is issued in line with law and there are not actual and legal grounds for its cancellation.

Personal Data protection Inspector investigated legitimacy of audio-video surveillance in pharmaceutical companies PSP, People’s Pharmacy and Aversi Geopharm considering sensitiveness and large-scale of the issue. After inspections Inspector decided that permanent audio surveillance in Pharmacies is disproportionate interference in private life of customers and employees and contradicts to data protection principles prescribed by Article 4 of Georgian Law on Personal Data Protection. According to the Inspector’s decision fines were imposed on all of three companies and there were ordered to stop audio surveillance and erase audio records. Pharmacies appealed Inspector’s decision to the court, the claim of People’s Pharmacy was also dismissed and case of Aversi Geopharm is still ongoing.

“This decision of court is very important, as the court upheld inspector’s decision; and confirmed once more that audio surveillance in pharmacies violated rights of customers and employees interfering in their private life. Decision of Tbilisi City Court is final and will not be appealed. We shall monitor enforcement of the court decision” – stated in the Office of the Inspector.