How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

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Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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The Office of Personal Data Protection Inspector won one more court proceeding

2015-10-21 13:33:09

Tbilisi City Court upheld decision of the Personal Data Protection Inspector on fining LTD “Strada Motors” (Jeep Center) of October 21, 2015.

The Inspector investigated data processed by LTD “Strada Motors” on the basis of the citizen’s complaint and found out that company violated the Georgian Law on Personal Data Protection by sending advertisements through massages. The massages did not include the opt-out system from the direct marketing.

During the discussion between LTD “Strada Motors” and the Inspector’s Office representatives of the company mentioned, that massages where sent by LTD Magticom, accordingly the company has no information on the processed data and has no access to databases; therefore it did not constitute a data controller. The company also considered that the hotline number specified in the massage was enough to opt out from receiving of the undesirable massages.

The Inspector recognized the LTD Strada Motors as the offender and imposed fine in the amount of 3000 GEL.

The decision of the Inspector was appealed in the Tbilisi City Court. The court did not share the position of the appellant.

It is the sixth decision of the Inspector upheld by the court. Eight court proceedings against the Inspector’s decisions are in progress.